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Refund policy

 

If you need to return, cancel or change an order, please contact us via chat, phone at 800-609-5790 (Monday-Friday 7:00am-5:00pm ET) or email at webinfo@lightingsupply.com.

Product Returns

Within 60 days of receiving your order, you may return a product that is unused, unopened, and in its original condition and packaging, for a product refund. Original shipping charges are non-refundable.

Customers are also responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit.

Lighting Supply reserves the right to refuse returns that do not comply with these requirements.

If we have made an error in your order or the product arrives defective/damaged, we will assist you with the return and refund the original shipping and handling charges.

Returns Process

  1. The product to be returned must be in its original, unopened, unused condition and must be complete.
  2. Contact us via phone at 800-609-5790 (Monday-Friday 7:00am-5:00pm ET) or email at webinfo@lightingsupply.com requesting a return authorization number (RMA).
  3. Write the return authorization number (RMA #) on the original packing slip, or a separate piece of paper with your name, address, email and phone number and include with the return.
  4. Write the return authorization number (RMA #) on the outside of the shipping box.
  5. Ship the item back to Lighting Supply.

    Lighting Supply
    Attn: Lighting Supply Returns, RMA #
    10651 Northend Ave.
    Ferndale, MI 48220

  6. When we have received and processed the return, we will issue a credit to the credit card or account used for the original purchase in the amount of the product plus any applicable tax. We refund the original shipping and handling costs only if the return is due to an error that we have made.